North lakes carpet and pest is owned and run by Gavin, Gavin has spent most of his life in customer service industries, and understands the importance of true customer care.
Together Gavin and Simon personally do every job, we pride ourselves on our high quality customer service, and we believe good communication is paramount to great service. We call all customers the day before their job, reconfirming times and alleviating the concerns of whether your carpet cleaner will arrive. We are transparent with our charges and will discuss any additional costs that may arise upon arrival before we start the job, we do not engage in “bait and switch” tactics that some other carpet cleaners are known to engage in.
Upon arrival we will discuss what is the best options for your job and explain what we are doing and why.